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Warranty Policy

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Warranty Policy

Our commitment to the quality of every product we print and deliver.

Last updated: October 2026 · LogoBuum, operated by NATOR GROUP CORP (“LogoBuum”, “we” or “us”).

1. What this warranty covers

LogoBuum warrants that the products sold on logobuum.com are free from defects in materials, workmanship and printing at the time of delivery. This includes, by way of example: printing errors relative to the approved artwork (incorrect colors, logos or text), manufacturing defects, and products received damaged or incomplete due to causes attributable to us.

2. Coverage period

Coverage applies for a reasonable period counted from receipt of the order. The specific period may vary depending on the nature of the product; where a manufacturer offers a superior warranty of its own, the manufacturer’s warranty shall prevail and LogoBuum will support the customer in pursuing it. Products should be inspected upon receipt to identify any issue promptly.

3. What this warranty does not cover

  • Natural wear and tear from use, washing or the passage of time.
  • Damage caused by misuse, intensive commercial use, accidents or negligence.
  • Damage from washing, drying or care contrary to the product’s instructions.
  • Modifications or repairs performed by third parties.
  • Transit damage that was not reported in accordance with the Shipping Policy.
  • Minor variations in tone or finish inherent to printing processes and different manufacturing lots, provided the result is reasonably consistent with the approved artwork.

4. Available remedies

Once a covered defect is confirmed, LogoBuum — at its discretion and according to the nature of the case — will offer one of the following remedies: replacement of the affected product, reprinting of the order or of the affected portion, a credit toward future purchases, or a partial or full refund of the corresponding amount. The remedy chosen constitutes the limit of our liability under this warranty.

5. How to file a claim

  • Contact our team with the order number.
  • Describe the defect precisely and attach genuine photographs of the product and, where applicable, the packaging.
  • Our team will evaluate the case and communicate the resolution along with the next steps.

6. Accuracy of information

Accuracy of information. Every warranty claim must be supported by truthful information: a faithful description of the defect, authentic and unmanipulated photographs, and correct order details. Submitting false or altered information entitles LogoBuum to reject the claim and take the appropriate measures regarding the customer’s account.

7. Consumer rights

This warranty is voluntary and is offered in addition to — and not in substitution of — the rights available to the customer under the consumer laws applicable in their jurisdiction.

Want to file a warranty claim? Email us at [email protected] or call 305-400-0834.