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Customer Help
Quick answers to the questions we hear most — and the policies behind them.
Shipping
Production times, methods and tracking.
Read policy →
Returns
What’s returnable and how to start.
Read policy →
Warranty
Coverage for defects and print errors.
Read policy →
Secure payment
Methods, charges and verification.
Read policy →
Frequently asked questions
How do I place an order?
Browse the categories, choose your product, select quantity and options, and add it to your cart. Upload your artwork or request design help at checkout. Custom products go into production once you approve the digital proof we send you.
Is there a minimum quantity?
Minimums vary by product and are shown on each product page. Many items start at low minimums — the exact number for your product appears before you add it to the cart.
How long will my order take?
Production and delivery estimates are shown on each product and at checkout. They are approximate and depend on the product, quantity and season. See our Shipping Policy for details.
Can I see a proof before you print?
Always. For customized products we send a digital proof for your approval — production starts only after you approve it. That’s why approving your proof promptly keeps your order on schedule.
What artwork do you need?
Vector files (AI, EPS, PDF) give the sharpest results; high-resolution PNG files also work for most products. Not sure about your file? Email it to [email protected] and our team will check it at no charge.
How do I track my order?
As soon as your order ships, we email you the carrier’s tracking number. You can also reply to that email at any time and our team will check the status for you.
Can I return a customized product?
Customized products are not returnable for a change of mind or approved-artwork errors. If your order arrives with a manufacturing defect or an error on our side, contact us with photos and we will make it right. See the Returns & Refunds Policy.
What payment methods do you accept?
Major credit and debit cards, plus other methods shown at checkout. All payments run through certified secure gateways and we never store full card data. See Secure Payment for details.
Didn’t find your answer?
Our team answers by phone, email and WhatsApp — whichever is easiest for you.
